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Case Study:
How EnergyAustralia embedded Swivel into workplace wellbeing.
A scalable solution for ergonomic risk in a hybrid work era.
With a workforce of over 2,500 employees spread across multiple locations and hybrid arrangements, EnergyAustralia needed a new approach to managing ergonomic risks—one that was fit for modern, flexible ways of working.
The traditional model—relying on checklists, in-person assessments, and ad hoc training—was no longer effective or scalable. Employees were falling through the cracks, and discomfort or injuries were often only addressed once they had already become an issue. That’s where Swivel Optimise came in.
By embedding Swivel into its wellbeing strategy, EnergyAustralia transformed how it managed comfort, safety, and productivity across its diverse workforce—delivering a proactive, data-driven, and employee-friendly solution for both office and home-based work.
The Challenge:
Managing ergonomic risk in a new world of work.
Like many organisations, EnergyAustralia underwent a significant shift—from traditional, fixed workstations to a hybrid model featuring hotdesking and remote work. This transformation introduced new layers of complexity to workplace wellbeing, creating several key challenges:
From “set-and-forget” to daily adjustment – With hotdesks and adjustable equipment, employees now needed to fine-tune their workstation setup each day. Yet many were adjusting their posture to fit the workstation—rather than the other way around.
A lack of visibility into home-based setups – With many employees working remotely, it became increasingly difficult for the OHS team to proactively identify and address risky setups at home. Discomfort often went unnoticed until symptoms worsened.
Outdated and inconsistent assessment methods – Legacy tools like self-assessment checklists, group training, and 1:1 assessments were costly, hard to schedule, and often ineffective. Employees became over-reliant on support, with little learning or long-term behaviour change.
Limited data to inform action – Without systematic tracking or a centralised model for assessing and managing risk, EnergyAustralia lacked the visibility and insights needed to target support or drive organisation-wide change.
Unreported discomfort and confusion around causes – Many employees experienced discomfort but didn’t report it—unsure whether it stemmed from work, home, or a combination of both. Issues were often dealt with privately, delaying appropriate intervention.
The Solution:
Embedding Swivel Optimise as a core wellbeing tool.
To address these gaps, EnergyAustralia rolled out Swivel Optimise as a first-line ergonomic support tool—transforming both employee experience and organisational capability.
Here’s how Swivel was integrated:
A Virtual First Line of Defence
Employees complete a Swivel Optimise assessment before escalating concerns, helping the OHS team triage issues, identify risks early, and prioritise interventions where they’re most needed.
Custom, Actionable Feedback for Every Employee
Each assessment delivers tailored guidance to help employees adjust their chairs, desks, screens, and posture—instantly boosting comfort and reducing injury risk, with no human intervention required.
Proactive Risk Management at Scale
Swivel provided the ability to systematically track employee assessments and follow-ups—helping the organisation identify and support those at risk before discomfort escalated.
Empowering Employees & Reducing Reliance on OHS
By enabling individuals to take charge of their own ergonomic setup, Swivel reduced over-reliance on 1:1 assessments and improved ergonomic literacy across the workforce.
Adaptable to Hybrid Work & Hotdesking
With Swivel, employees can easily reconfigure any workspace—home or office—on any given day. It provided a flexible, scalable solution for a flexible, hybrid work environment.
A Cultural Shift Toward Daily Wellbeing
Swivel quickly became part of EnergyAustralia’s workplace language. Asking, “Have you been Swivelled?” became shorthand for checking in on comfort and safety—a powerful sign of cultural adoption.
The Results:
Scalable comfort, measurable impact.
By embedding Swivel Optimise into its operations, EnergyAustralia:
Achieved a proactive, preventative approach to ergonomic health—catching issues before they became problems.
Created a more efficient, targeted OHS workflow, freeing up time and resources.
Built a system of individual tracking and organisational insight, previously unavailable under older models.
Empowered employees to manage their own comfort—from day one, in any location.
Embedded ergonomics into workplace culture, normalising daily check-ins on comfort and wellbeing.
Swivel has completely transformed how we approach employee comfort and safety. It’s not just a tool—it’s become part of our language. If someone hasn’t been ‘Swivelled,’ they know it’s time to check their setup!
— EnergyAustralia OHS Representative
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