Swivel Pty Ltd (“Swivel”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website.
What Personal Information We Collect
We may collect the following types of personal information:
- Contact details (e.g., name, email address, organisation)
- Account details (e.g., login credentials, user ID)
- Device and usage data (e.g., IP address, browser type, session activity)
- Workspace details (e.g., desk setup, equipment preferences)
- Photos voluntarily submitted by users to illustrate their workspace setup, which may include identifiable features or personal items
- Health and comfort-related data, including information about your posture, workstation setup, and physical comfort (e.g., reported pain or discomfort)
We may also collect sensitive information you voluntarily provide, such as details about pain, discomfort, stress levels, or other wellbeing indicators. This information is used solely to generate personalised ergonomic and wellness recommendations. We do not share this data with third parties unless it has been anonymised or you have provided explicit consent.
If you choose to upload photos as part of your assessment, these will be used solely to assist with ergonomic evaluation and to generate personalised reports. Photos will not be shared or used for any other purpose without your explicit consent. By submitting any photos, you confirm that you have the right to do so and that no personal health information, confidential documents, or images of other people are included without consent.
For enterprise customers, Swivel may generate aggregated, anonymised insights derived from user data to support organisational reporting. These reports are designed to inform workplace improvements without revealing any individual-level data.
How We Collect Your Information
We collect personal information through:
- Direct input from users during assessments and onboarding
- Automated data collection through the use of our services
- Communication and support interactions
How We Use Your Information
We use your personal information to:
- Provide tailored ergonomic and wellbeing assessments
- Generate personalised recommendations and reports
- Improve our platform, services, and user experience
- Communicate with you about your account and updates
- Ensure platform functionality and security
- Produce anonymised analytics for enterprise clients and internal research
Legal Basis for Processing (for EU/UK Residents)
Under the GDPR and UK GDPR, our legal bases for processing include:
- Consent (where applicable)
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests, such as improving platform features and user experience
Sharing Your Information
We do not sell or rent your personal data. We may share it with:
- Trusted third-party service providers (e.g., hosting, analytics) under strict confidentiality agreements
- Authorities where legally required (e.g., law enforcement)
- Affiliates or successors in the event of a business transfer
- Enterprise clients, but only in aggregated, anonymised form for reporting purposes
International Data Transfers
If you are located outside of Australia, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for such transfers.
Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Routine security assessments and monitoring
Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. You may request deletion of your data at any time (subject to legal obligations).
Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal data
- Withdraw consent where processing is based on consent
- Object to or restrict certain types of processing
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@heyswivel.com
Cookies & Tracking Technologies
We use cookies to:
- Enable core platform functionality
- Analyse usage and improve performance
- Remember user preferences
You may manage cookie settings through your browser. Disabling certain cookies may affect functionality.
Third-Party Links
Our platform may contain links to third-party sites or tools. We are not responsible for their privacy practices and encourage you to review their policies.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or within the platform. Continued use of our services constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Swivel Pty Ltd
Email: info@heyswivel.com
Last updated: March 2025
